Customer Login

Delivery and Returns

Cooker Hood Delivery.

We currently send out all of our orders using a courier company. Goods will require someone present at the delivery address to sign for the parcel. We will always do our best to get goods shipped out to you as soon after you place the order as possible, usually within 2 working days. Please inform us of any special delivery requests before we despatched your goods. In the case of deliveries during the working week we would recommend you consider whether a delivery to your place of work would be more convenient. You can set up additional delivery addresses as part of the Online Checkout process.

Standard delivery: We aim to deliver all mainland UK standard orders in 2-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and AB postcodes and 7 working days to the Highlands and Islands. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

 

Returns Policy

LuxAir (UK) Limited hopes you are delighted with your purchase, if however, you are not entirely satisfied with your order there are two options for returns / exchanges.

It is the customer’s responsibility to confirm the suitability of their chosen extractor hood prior to placing an order. This includes colour, dimensions, accessories and the choice of ducting kit used for fitting the new extractor hood.

Please click here to see our terms and conditions for further details.

 

Contact Us

In every case please contact us prior to sending a return so that we can make proper arrangements. Goods returned without prior agreement will not be replaced / refunded.

With any returns please make sure you:

  • Include the original proof of purchase and your own details such as name and address and contact telephone number.
  • Clearly mark your returns to be sent to:

    Lux Air UK Limited
    Lux Air House
    Unit 4, Barker Business Park
    Melmerby
    Ripon HG4 5NB

  • Package your goods to protect during transportation. LuxAir (UK) Limited are unable to accept responsibility for goods until they are received at our head office. You the customer are responsible for the goods up to this point.
  • Obtain and retain proof of sending as we are not responsible for goods which do not reach us.

 

1 - Damaged or Faulty Goods

Before accepting delivery of goods/orders, it is the buyer’s/customers responsibility to check for any damage caused to either the packaging or content. In the event that a package is damaged please do not accept receipt of it and do not sign the delivery note.

We ask that you please inform us of any damaged or faulty goods within 48 hours of receiving them, in order to arrange for their return.

 

2 - Unwanted Items

Please return these to us with proof of purchase, unopened, unused and in full re-saleable condition, within 28 days of receiving the goods. Please include with your return an indication of the replacements items you would like us to send out.

All returns must be adequately packaged as damaged returns will not be replaced.  Refunds on non faulty returned goods will not include the original cost of post and packaging.

A 20% re-stocking fee will be charged for returned goods.

 

3 - Processing Returns

Once returned goods have been received by us we aim to process returns or exchanges as quickly as possible within a 28 day period.  Any refund will be met through the original payment method.

Refunds for faulty good will include the cost of the original postage and packaging. Refunds for non faulty items will not include the original cost of postage.

 

4 - Right to Cancel

In line with distance selling regulations you can cancel your order up to 7 days after receiving the goods. Please inform us of your wish to cancel by Telephone or email.